ITIL training in Malaysia

About this course

Duration : 2 Days
Course Overview

ITIL stands for Information Technology Infrastructure Library which is a recognized international framework for IT service management profession. ITIL is a series of documents, originally created by the Office of Government Commerce (OGC), a governmental department in United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM).

ITIL support IT service providers in planning of consistent, documented, and repeatable processes that improve the business structure.

Training Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certificate:

  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training
Who Should Attend?
  • All IT professionals
  • IT project managers
  • IT managers
  • IT project or team members
  • Coordinators
  • Network operators
  • Business process analysts
  • IT architects
  • Consultants
  • Systems integrators
  • Help desk managers and staff
  • Planners
  • Managed service providers
  • Outsourcers
  • Application developers
  • IT-related positions
ITIL Foundation Examination?
  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes duration
  • Closed book.